Refund policy

Dưới đây là bản dịch sang tiếng Anh của các chính sách bạn đã cung cấp, bao gồm Cam kết về chất lượng sản phẩm, Chính sách hỗ trợ kỹ thuật, Chính sách về đổi trả và hoàn tiền, và Liên hệ hỗ trợ:

1. Product Quality Commitment:

  • Comprehensive Testing: 100% of Box Phone Farm products undergo thorough testing, installation, and real-world testing before leaving our facility. This process includes hardware, software, and stability checks in real-world environments.
  • Spare Accessories: To ensure your operations run smoothly, we include spare accessories with each product. This helps you proactively handle any issues and saves you time.
  • Special Offer for Bulk Orders: For orders of 20 or more units, you will receive an additional set of spare phones, enhancing backup capabilities and ensuring continuous operation.

2. Technical Support Policy:

  • Professional Consultation: Our experienced technical team is always ready to advise and assist you with product installation, usage, and maintenance.
  • Remote Support: We provide remote support via phone, email, or other online tools to quickly resolve any technical issues that may arise.

3. Return and Refund Policy:

Due to the nature of our products, which are thoroughly tested and installed before delivery, Hedra Farm DOES NOT offer refunds or returns for cases where the product is incompatible with the customer's software/applications or due to errors arising from improper use.

In the rare event of a manufacturer defect (highly unlikely due to our rigorous testing process), please contact Hedra Farm's technical support department immediately for guidance. We will review and provide the best possible solution, including repair or component replacement (if necessary).

Hedra Farm is committed to providing lifetime technical support for its products.

4. Contact Support:

If you have any questions or require technical assistance, please contact Hedra Farm via:

  • WhatsApp: +84.355.177.344
  • Email: boxphonefarm.official@gmail.com
  • Working Hours: We are always ready to assist you. Please contact us and we will respond within 48 hours (on weekdays).

Important Notes:

  • This policy applies to all Box Phone Farm products sold by Hedra Farm.
  • Hedra Farm reserves the right to modify this policy without prior notice.